Leading development of B2b SaaS application

• • Leading the development of B2B SaaS product, ensuring high-quality deliverables within deadlines.
• • Collaborating with cross-functional teams to define, design, and ship new features.
• • Managing and mentoring a team of developers, fostering a culture of learning and growth.
• • Conducting code reviews to maintain code quality, scalability, and adherence to best practices.
• • Coordinating with stakeholders to translate business requirements into technical solutions.
• • Ensuring responsive web design and cross-browser compatibility for web applications.
• • Successfully implemented scalable architectures using modern frameworks like React.js and Molecular Services.
• • Optimized application performance by leveraging React Hooks.
• • Improved team efficiency by introducing streamlined development workflows and continuous integration.
• • Created and maintained reusable npm libraries to standardize and streamline development across projects.

Leading development of B2b SaaS application

• • Designed and implemented modern UI solutions, improving user engagement.
• • Collaborated closely with stakeholders to translate business requirements into technical deliverables.
• • Enhanced application performance by optimizing Redux state management and implementing modular components.
• • Guided front-end team to construct adaptable user interfaces with React.js, improving UI efficiency and user engagement.
• • Pioneered the development of a comprehensive component library in React, standardizing UI elements across projects and reducing development time.
• • Spearheaded the redesign of a client-facing web portal, employing advanced technologies such as React.js and Redux.

Development of B2b SaaS application

• • Developed responsive user interfaces ensuring cross-platform compatibility.
• • Debugged and refactored legacy code, significantly improving application efficiency.
• • Collaborated with designers and back-end developers to deliver seamless user experiences.
• • Implemented cross-platform UI features using modern JavaScript frameworks and APIs, streamlining user interaction.

Support and Development of B2b SaaS application

• • Provided technical support and maintenance for web applications, minimizing system downtime.
• • Improved system usability by identifying and resolving performance bottlenecks.
• • Implemented new features and fixes.
• • Collaborated with cross-functional teams.
• • Managed version control using Git.

On-call sales/cross-sales/upsells and upgrade support

• • On-call sales/cross-sales/upsells and upgrade support
• • Worked on on-call sales/cross-sales/upsells and upgrade support

Email support and chat support over social media

• • Worked as a part of the team that provided email support for a B2C e-commerce website.
• • Worked as a part of the team that provided chat support over X (Twitter) and Facebook for a B2C e-commerce website.
• • Worked as a part of the team that provided chat support for an international telecom provider.
• • Spearheaded a service enhancement initiative that increased customer satisfaction scores by 20% through comprehensive staff training and process streamlining, utilizing CRM software to manage and track over 5,000 customer interactions monthly.
• • Led a team of junior representatives to achieve a 30% reduction in average handling time by implementing strategic workflow optimizations and leveraging customer feedback analytics for continuous improvement.

On-call support for an International Insurance Company

• • Executed accurate claims processing for an international insurance company using CRM systems and documentation tools, ensuring policyholder satisfaction.
• • Collaborated with cross-functional teams to refine customer interaction protocols, achieving a 30% increase in first-call resolution rates and enhancing overall customer satisfaction scores by utilizing CRM systems and feedback analysis tools.